Operations Manager (Head Office Operations Management)
Operations · Full-time
Lahore (Head Office & Branch), Rawalpindi, Faisalabad, Sahiwal, Multan, Bahawalpur
Applications are closed for this role. Hiring is paused for now.
Job Description / Overview
Manage head office operations functions, standardize procedures across cities, coordinate inter-department workflows, and drive operational efficiency for Biz Spark's multi-city network.
Required Qualification
Master - MBA / MPA / M.Com (Operations or Management preferred)
Age Criteria
28-45 years - Pakistani Citizen
Experience Required
5+ years operations management, preferably in multi-location organizations
Salary Package / Benefits
- •Market competitive salary as per company policy
- •Formal employment via banking channel
- •Employee welfare facilitation (Social Security, EOBI) subject to eligibility
- •Uniform may be provided where applicable
Key Responsibilities
- •Design and implement SOPs for branch and business unit operations
- •Monitor operational KPIs, SLA adherence, and corrective action plans
- •Coordinate with HR, Finance, IT, and Legal on cross-functional initiatives
- •Lead operational audits, site visits, and performance improvement programs
- •Manage escalation matrix and resolution of critical operational issues
- •Prepare operational reports and presentations for senior management
- •Support rollout of new units, processes, and technology platforms
Skills Required
- •Operations strategy and process optimization
- •Multi-site coordination
- •Data-driven decision making
- •Stakeholder management
- •Policy implementation
- •Budget and resource planning
Reporting Structure
Reports To: Chief Executive Officer / Director Operations
Supervises: Operations coordinators, team leaders, and regional support staff
Department: Operations
Location
Lahore (Head Office & Branch), Rawalpindi, Faisalabad, Sahiwal, Multan, Bahawalpur
Lahore operates as one office covering Head Office and Branch. Other cities are branch offices.
Application Fee
Application fee PKR 1,000 per seat - non-refundable.
How to Apply
- 1Open the vacancy on Careers
- 2Click Apply Now
- 3Complete online application form
- 4Upload CV and required documents
- 5Pay application fee PKR 1,000 per position (non-refundable)
- 6Upload payment evidence
- 7Submit application
- 8Keep Application ID / screenshot for reference
Applications closed - hiring paused for this position.