Customer Relations Officer (Front Desk & Community Support)

Operations - Customer Relations · Full-time

Lahore (Head Office & Branch), Rawalpindi, Faisalabad, Sahiwal, Multan, Bahawalpur

Job Description / Overview

Handle front desk operations and community support — welcome visitors, guide applicants, maintain visitor/appointment records, and respond to phone, email, and walk-in inquiries.

Key Responsibilities

• •Handle front desk operations and reception duties
• •Welcome and guide visitors and job applicants
• •Maintain visitor and appointment records
• •Respond to phone, email, and walk-in inquiries
• •Coordinate with internal teams on customer and applicant requests
• •Provide information on services, careers, and company programs
• •Uphold professional front-office standards and company SOPs

Skills Required

• •Customer service excellence
• •Communication (Urdu and English)
• •Front desk management
• •Basic computer skills
• •Interpersonal skills
• •Professional appearance and conduct

Reporting Structure

Reports To: Branch Manager / Operations Administrator

Supervises: Front desk support staff (as assigned)

Department: Operations - Customer Relations

Location

Lahore (Head Office & Branch), Rawalpindi, Faisalabad, Sahiwal, Multan, Bahawalpur

Lahore operates as one office covering Head Office and Branch. Other cities are branch offices.

Application Fee

Application fee PKR 1,000 per seat - non-refundable.

How to Apply

1. 1Open the vacancy on Careers
2. 2Click Apply Now
3. 3Complete online application form
4. 4Upload CV and required documents
5. 5Pay application fee PKR 1,000 per position (non-refundable)
6. 6Upload payment evidence
7. 7Submit application
8. 8Keep Application ID / screenshot for reference