Customer Relations Officer (Front Desk & Community Support)

Operations - Customer Relations · Full-time

Lahore (Head Office & Branch), Rawalpindi, Faisalabad, Sahiwal, Multan, Bahawalpur

Job Description / Overview

Manage front desk operations, visitor handling, and community support inquiries; serve as the first point of contact for customers and community stakeholders.

Key Responsibilities

• •Greet visitors, manage reception, and route inquiries to departments
• •Handle customer complaints, feedback, and service requests professionally
• •Maintain visitor logs, appointment schedules, and front desk SOPs
• •Support community verification and outreach coordination
• •Provide information on services, careers, and company programs
• •Coordinate with operations and HR on customer-related escalations
• •Prepare daily front desk reports and incident summaries

Skills Required

• •Customer service excellence
• •Communication (Urdu and English)
• •Front desk management
• •Conflict de-escalation
• •MS Office and CRM basics
• •Professional appearance and conduct

Reporting Structure

Reports To: Branch Manager / HR Manager

Supervises: Front desk support staff (as assigned)

Department: Operations - Customer Relations

Location

Lahore (Head Office & Branch), Rawalpindi, Faisalabad, Sahiwal, Multan, Bahawalpur

Lahore operates as one office covering Head Office and Branch. Other cities are branch offices.

Application Fee

Application fee PKR 1,000 per seat - non-refundable.

How to Apply

1. 1Open the vacancy on Careers
2. 2Click Apply Now
3. 3Complete online application form
4. 4Upload CV and required documents
5. 5Pay application fee PKR 1,000 per position (non-refundable)
6. 6Upload payment evidence
7. 7Submit application
8. 8Keep Application ID / screenshot for reference